Inbound Sales/Marketing Customer Service Representative – Water Filter Company (Denpasar)

Are you a highly- driven individual with  experience in Sales & Marketing? One of Bali’s Natural Water Filter companies is looking for an Inbound Sales/Marketing Customer Service Representative to join their team immediately. 

The ideal candidate needs to be responsible for finalising agreements with new clients and fostering connections with existing clients. A significant portion of your responsibilities and tasks revolve around upselling and following up inquiries.

Requirements :

• Local candidate only.
• Min. two years of related experience in a similar field.
• Strong communication skills.
• A good understanding of sales and marketing principles.
• A customer-centric mindset and a genuine desire to provide exceptional service.
• Problem-solving skills.
• Adaptability and flexibility.
• Proficiency in using sales and marketing tools, customer relationship management (CRM) software, and other relevant technologies. 
• Effective time management skills. 
• A team player. 
• Proficiency in both English and Indonesian languages.

Responsibilities :

• Take on the responsibility of managing and addressing all incoming inquiries through phone and email channels, either referring customers to the appropriate department or handling their requests directly.
• Cultivate and maintain distributor relationships, overseeing inventory management and sales processing.
• Facilitate all sales transactions via the website, Tokopedia, and Shopee platforms.
• Proactively reach out to leads, aiming to close sales and achieve targets.
• Manage the CRM database, ensuring accurate customer profile input and maintenance.
• Compile daily customer statistics and generate filter renewals, reminders, and promotional messages using WhatsApp Business and email.
• Prepare weekly reports on sales performance.
• Collaborate closely with the logistics team to keep stock updated and communicate with outbound sales representatives.
• Take charge of sending bi-monthly newsletters and updating the blog and website.
• Demonstrate expertise in handling complex customer service complaints, showing comfort in making independent decisions.

Benefits: 

• Salary according to experience + BPJS