Senior Guest Services Manager – Hospitality Group (Canggu)

Are you a creative individual with extensive experience in the Hospitality Industry? One of Bali’s leading hospitality groups is searching for a Senior Guest Services Manager to join their team immediately. 

The ideal candidate has a deep understanding of the hospitality industry and current trends with strong leadership skills to motivate and guide the team towards excellence. 

Requirements :

• Open for expat and local candidates. 
• Min. three years of experience as a Guest Services Manager in a high-end hospitality establishment.
• Bachelor’s Degree in a related field such as Hotel Management, Tourism, or Business.
• Proficient in using property management systems (preferably Oracle, Netsuite, Opera and Google Workspace).
• Exceptional interpersonal and leadership skills, capable of inspiring and motivating a diverse team.
• Strong organisational and time management skills, adept at handling multiple priorities effectively.
• Excellent communication and guest service skills, with fluency in written and spoken English.
• Proactive problem solving skills and the ability to make sound decisions quickly.
• Experience in developing effective customer service strategies.
• Ability to identify and resolve customer service issues.
• Skills in responding to complaints effectively and positively.

Responsibilities :

• Leading, directing, and managing the guest services team.
• Identifying issues and proactively seeking solutions.
• Ensuring staff availability to meet guest needs.
• Ensuring compliance with service standards and operational procedures.
• Interacting positively with guests to ensure their satisfaction.
• Encourage a positive and collaborative work culture among team members.
• Build and implement a comprehensive guest services strategy.
• Conduct routine performance evaluations for each team member.

Benefits: 

• Competitive salary according to experience + service charge 
• BPJS + Additional medical insurance  
• Kitas provided for expats  
• Membership benefits