Sales & Reservations Executive – Luxury River & Yacht Cruises (Remote)

Are you passionate about travel, have an eye for detail and a knack for delivering highly personalized customer service? A recognized global leader in luxury small ship cruises is searching for a Sales & Reservations Executive to join their team immediately. The ideal candidate will have had previous experience working in a luxury travel agency or tour operator as a travel or hospitality consultant or travel advisor. 

Requirements:

• Local or expatriate candidates (Bali-based)
• Undergraduate Degree with a preference for education in Hospitality, Travel, Tourism, Business, or other relevant fields
• Tech savvy, with an ability to learn new computer systems quickly and effectively 
• Sound knowledge of domestic and international travel trends
• Personal travel experience a plus
• Native English speaking or fluent in English is a must
• Service oriented with highly personalized people skills
• Ability to interact, communicate and negotiate effectively with an international clientele
• Planning, organization, and prioritization skills
• Professional and articulate verbal and written interpersonal skills
• Strong problem-solving skills and ability to handle stressful situations and deadline pressures calmly and professionally

Responsibilities:

• Manage trade inbound booking inquiries from Agent Portal, email, phone, referral, and live chat platform 
• Determine client’s needs and wishes and suggest suitable cruise options
• Supply customers with pertinent information and useful travel materials to influence decision making
• Provide customers with timely, high-quality, and personalized service
• Resolve customer concerns with the goal of converting inquiries to bookings 
• Reach and exceed revenue targets 
• Cross-sell or up-sell when appropriate
• Handle unforeseen problems and complaints and determine eligibility for rebooking and refund requests
• Listen and document feedback from customers and suggest improvements in sales, marketing, and operations processes whenever appropriate

Benefits:

• Salary according to experience