IT Specialist – Hospitality and Wellness Project (Canggu)

A leading Hospitality and Wellness Group that provides guests with transformative experiences to rejuvenate the mind, body, and soul is searching for a talented IT Specialist to join their team immediately. 

The ideal candidate will play a pivotal role in ensuring the smooth operation of the technological systems and infrastructure. This position requires a highly skilled individual with a passion for technology and a dedication to providing exceptional support to team members and guests.

Requirements:

• Open for local candidates only.
• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Proven experience in network administration, system administration, and technical support roles.
• Strong knowledge of networking protocols, server administration, and information security principles.
• Proficiency in troubleshooting hardware and software issues across various platforms and environments.
• Excellent communication skills and the ability to interact professionally with staff members and guests.
• Relevant certifications are a plus.
• Experience in the hospitality industry or a similar environment is preferred but not required.
• Excellent interpersonal, and communication skills (Good level of English, Indonesian and technical language). 

Responsibilities: 

Network Administration:

• Maintain and administer the organisation’s networks, including LAN, WAN, VPN, and wireless networks.
• Monitor network performance and troubleshoot issues as they arise to ensure optimal uptime and performance.
• Implement and maintain network security measures to protect against unauthorised access and cyber threats.

System Administration:

• Manage and administer servers, including installation, configuration, maintenance, and troubleshooting.
• Ensure the security, integrity, and availability of server resources, including data backups and disaster recovery procedures.
• Monitor system performance and implement optimisations to improve efficiency and reliability.

Technical Support:

• Provide technical support and assistance to staff members and guests experiencing IT-related issues.
• Troubleshoot hardware and software problems, diagnose root causes, and implement solutions in a timely manner.
• Collaborate with external vendors and service providers to resolve complex technical issues.

Information Security:

• Implement and enforce information security policies and procedures to safeguard sensitive data and protect against data breaches.
• Conduct regular security audits and risk assessments to identify vulnerabilities and mitigate potential threats.
• Stay up-to-date on the latest cybersecurity trends and best practices to ensure compliance with industry standards.

Technology Procurement and Management:

• Assist in the procurement and deployment of hardware, software, and IT equipment.
• Manage inventory and asset tracking systems to ensure accurate records of IT assets.
• Evaluate new technologies and make recommendations for upgrades or improvements to enhance operational efficiency.

Documentation and Training:

• Create and maintain documentation, including system configurations, troubleshooting guides, and user manuals.
• Provide training and support to staff members on IT-related topics, including software applications and security awareness.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance coverage.
• Adequate vacation and leave policy.
• Opportunities for professional development and growth within the organisation.