General Manager – 5* Boutique Hotel & Villa Resort (Lombok)

Are you a motivated individual with solid managerial experience searching for a fresh career opportunity? One of Lombok’s leading beachfront resorts, is searching for a General Manager to join their team immediately. 

The ideal candidate is responsible for supervising daily property operations to ensure top-notch guest experiences, leading diverse teams to promote collaboration and exceptional service, implementing operational standards, driving revenue growth, and aligning operations with company objectives. 

Requirements:

• Open to local candidates.
• Possession of a two year Degree in Business Administration, Hotel and Restaurant Management, or a related major from an accredited university.
• Minimum eight years of hands-on experience in leadership roles within the hospitality industry, showcasing successful management and strategic leadership.
• Proficient communication skills in both English and Bahasa Indonesia.
• Demonstrated strong leadership skills with the ability to inspire and lead a diverse team.
• Excellent interpersonal skills to foster positive communication and collaboration within the team and with guests.
• High attention to detail, ensuring precision in implementing strategies and maintaining the highest standards in operations.
• Possession of good business awareness, entrepreneurship, and a target-oriented mindset.
• Ability to monitor and organise financial aspects, including daily costs on a monthly basis, aligning with the overall goals of the hotel.

Responsibilities:

• Supervises and manages employees, understanding employee positions well enough to perform duties in their absence.
• Maintains service and sanitation standards in the restaurant, bar/lounge, and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Utilises interpersonal and communication skills to lead, influence, and encourage others.
• Advocates sound financial/business decision-making, demonstrating honesty and integrity.
• Encourages mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviours.
• Identifies developmental needs and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Ensures and maintains employee productivity levels.
• Provides services that go above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs.
• Displays leadership in guest hospitality, exemplifying excellent customer service.
• Empowers employees to provide outstanding customer service.
• Handles guest problems and complaints, taking corrective action to continuously improve service results.
• Provides guidance and direction to subordinates, setting performance standards and monitoring performance.
• Identifies the educational needs of others, developing formal educational or training programs.
• Ensures fair and equitable treatment of employees, striving to improve employee retention.
• Solicits employee feedback, utilising an “open door” policy, and reviews employee satisfaction results.
• Strives to improve service performance, ensuring recognition across areas of responsibility.
• Provides information to supervisors, co-workers, and subordinates through various channels.
• Analyses information and evaluates results to choose the best solutions and solve problems.
• Assists servers and hosts during meal periods and high-demand times.
• Recognises good quality products and presentations.
• Supervises daily shift operations in the absence of the Assistant Restaurant Manager.
• Oversees the financial aspects of the department, including purchasing and payment of invoices.

Benefits: 

• Salary according to experience + Service Charge + BPJS + meal and transportation allowance