Expat General Manager – Luxury 5* Resort & Venue (Bromo)

One of our clients, a luxury 5* resort & venue in Bromo is searching for an Expat General Manager to join the team immediately. 

The ideal candidate will lead, work with, and develop a highly motivated and passionate team to provide exceptional guest experience and top-notch hospitality service – to continuously meet and exceed the highest possible standards. Must be operationally hands-on, business-oriented, and an excellent communicator as well as a real team player, while being able to adapt, troubleshoot, and take charge in a variety of situations.

Requirements :

• Minimum five years of experience in a relevant position.
• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field is preferred. 
• Previous experience in the Luxury or Premium Market Property (Hotel/Resort) industry is highly desirable.
• Strong leadership skills with a track record of successful team management.
• Effective ability to motivate and inspire staff.
• Fluent in English with excellent verbal and written communication skills.
• Familiarity with industry-specific regulations and trends.
• Proficient in relevant software and tools.
• Demonstrated excellent customer service skills.
• Proven ability in decision-making and problem-solving.
• Strong organisational and multitasking abilities.
• Detail-oriented and committed to maintaining high standards.
• A collaborative and proactive approach to work.
• Ability to adapt to a dynamic work environment.
• Proven track record of achieving and exceeding targets.

Responsibilities :

• Develop and implement the hotel’s strategic plan in alignment with the company’s vision and goals.
• Drive initiatives to enhance the hotel’s positioning as a luxury destination.
• Oversee budgeting and financial planning to optimise revenue and control costs.
• Implement strategies to maximise profitability and achieve financial targets.
• Ensure the highest standard of service and guest experience.
• Implement and maintain luxury service standards throughout the hotel.
• Supervise and coordinate all hotel departments, including front office, housekeeping, food and beverage, and more.
• Implement efficient operational procedures to enhance overall efficiency.
• Recruit, train, and develop a high-performing team.
• Foster a positive work culture that aligns with the luxury brand.
• Collaborate with the sales and marketing team to develop and execute strategies to attract high-profile guests.
• Maintain relationships with key clients and industry partners.
• Implement and uphold quality assurance measures to ensure the hotel meets or exceeds luxury standards.
• Conduct regular inspections to maintain a pristine and well-maintained property.
• Represent the hotel in the local community and industry events.
• Manage public relations to enhance the hotel’s image and brand.
• Ensure the hotel operates in compliance with all relevant laws and regulations.
• Stay informed about industry trends and changes in legislation.
• Develop and implement crisis management plans to handle emergencies effectively.
• Lead the team in responding to and mitigating crises.
• Report to the Board of Directors and stakeholders on the hotel’s performance and strategic initiatives.
• Collaborate with ownership or management groups as needed.
• The GM has the authority to make decisions related to the day-to-day operations within the framework of the established budget and company policies.
• Major financial decisions and strategic initiatives may require approval from the Board or Ownership.

Benefits: 

• Competitive base salary according to experience + kitas 
• Housing + meal arrangement + company phone + company car  
• Health insurance BPJS Kesehatan & BPJS TK