Expat Customer Relation Manager – Tour & Travel Management (Sanur)

Are you a reliable and highly proactive candidate searching for a fresh opportunity? One of Bali’s leading Tour & Travel Management companies  is looking for an Expat Customer Relation Manager to join their team immediately. 

The ideal candidate is responsible for managing and nurturing relationships between the company and its customers. Their primary goal is to ensure customer satisfaction, loyalty, and retention by addressing customer needs, resolving issues, and maintaining open lines of communication.

Requirement :

• Open for expat candidates.
• A kind and compassionate person, well-versed in the culture of Indonesia.
• Passionate about sustainable travel with a clear understanding of the destination, driven by the desire to promote responsible tourism.
• Possesses a smart, fast, and creative proactive spirit.
• Demonstrates prior experience in customer relations or similar roles, showcasing the ability to build and maintain strong customer relationships.
• Exhibits excellent communication, problem-solving, and social skills to connect with travelers and facilitate memorable experiences.
• Proficient in the use of Customer Relationship Management (CRM) tools.
• Fluency in Dutch, German, Scandinavian languages, or Bahasa Indonesia is an advantage.

Responsibilities :

• Develop and nurture robust relationships with pivotal tour operator clients. This involves attentively addressing their concerns and swiftly resolving any issues, particularly concerning their end customers, the travelers.
• Implement routine customer satisfaction surveys to collect valuable feedback and pinpoint areas in need of enhancement. Utilise this feedback to enhance service quality continuously.
• Maintain a regular newsletter aimed at our B2B clients, ensuring they stay updated on the latest developments in our destinations.
• Collaborate closely with various internal departments to enhance the overall customer experience. Ensure a seamless journey for both our B2B customers and the travelers they serve by coordinating efforts across departments.
• Handle VIP and high-end arrivals with a focus on delivering exceptional service and personalised experiences. 

Benefits: 

• Salary according to experience + BPJS