Concierge & Administration – Villa Management Company (Umalas)

Are you a highly- driven individual with extensive experience in the Hospitality industry? A Villa Management company specialising in Family Villas is looking for a Concierge & Administration to join their team immediately. 

The ideal candidate is responsible for taking care of administrative tasks while ensuring that every guest feels welcomed and maintaining the company culture consistently. This includes managing various administrative duties efficiently and effectively, such as handling pre-arrival documents, organizing receipts of payment, managing calendars and data entry, overseeing inventory packing and allocation. 

Requirement :

• Open for local candidates.
• Min. two years of related experience in a similar field.
• Excellent written and verbal communication skills in English.
• Strong organizational and planning abilities.
• Previous experience in the hospitality or concierge industry preferred.
• Proficiency in computer skills, including knowledge of relevant software applications.
• Attention to detail and ability to multitask effectively.
• Professional and courteous demeanor with excellent customer service skills.
• Flexibility to adapt to changing needs and priorities.
• Ability to work independently and as part of a team.
• Familiarity with preparing pre-arrival documents for guest reservations.
• Experience in handling payment receipts and assisting with accounts.
• Competence in managing calendars and performing data entry tasks.
• Skill in packing and allocating inventory, such as toys, welcome gifts, and other amenities.
• Knowledge of coordinating transportation schedules and logistics.
• Ability to handle office supply orders and other administrative requirements.
• Effective communication with villa managers to address guests’ arrival needs.
• Proficiency in overseeing tracking sheets and maintaining schedules.

Responsibilities :

• Responsible for ensuring all necessary pre-arrivals documents and information are prepared and organized for guest reservations, ensuring a smooth check-in process.
• Assisting the Accounts Team in managing financial transactions and reconciliations.
• Handling scheduling tasks, managing calendars, and performing data entry duties to maintain accurate and up-to-date information.
• Inventory management: This includes packing and allocating inventory items such as toys, welcome gifts, and baby equipment, ensuring they are readily available for guests’ needs.
• Responsible for coordinating the schedules of drivers to ensure timely and efficient transportation for guests.
• Maintaining office supplies and fulfilling other requirements to ensure a well-equipped work environment.
• The candidate will liaise with Villa Managers to gather information about guests’ arrival needs, special requests, and any other relevant details to provide personalized services.
• Monitor and update tracking sheets and schedules to ensure the smooth execution of various tasks and responsibilities.

Benefits: 

• Salary according to experience + BPJS