Assistant Front Office Manager (Kuta)

Are you a passionate individual with excellent communication skills? An international hotel group with a collection of hotels in Australia, Hong Kong, and Bali is searching for an Assistant Front Office Manager to join their team immediately. 

Requirements:

• Local candidates only 
• High School Certificate Year 12
• Tertiary qualification in Hospitality preferred
• 1-2 years all around supervisory experience in Front Office
• Deliver exceptional customer service experience with in-depth Front Office knowledge
• Proficient in Protel, PMS, Room Master, Opera etc 
• A driving licence is preferable (if required)
• Excellent communication skills in reading and writing English
• Passionate and willing to learn with a positive working attitude
• Competent in multi-tasking and enjoy working in a dynamic and busy environment
• Able to work in a team and have a strong work ethic in the hospitality industry

Responsibilities:

• Supervise front office Team Members of a lower grade and assist with duties as required, ensuring the smooth running of the Front Office according to company standards and procedures.
• Conduct show rounds around the hotel for hotel guests, clients and anyone who is making enquiries
• Oversee all requests from guests, including airline reservations, ground transportation, hotel accommodation, restaurant bookings and entertainment plans 
• Interact with guests and team members in a friendly, respectful and positive manner
• Promote high levels of service and prompt, efficient and polite responses to all requests 
• Ensure that the reception team is familiar with hotel facilities and room types offered to guests 
• Make decisions and take appropriate action in regards to problems or conflicts between team members
• Promptly follow up on any guest incidents or complaints and deal with any invoice or payment queries
• Ensure all incidents or accidents are reported correctly using incident report forms, obtaining appropriate information, statements and photos as per company standards
• Encourage feedback from our guests to update and maintain guest history records, enabling us to anticipate the needs of our guests
• Liaise regularly with the Reservations department and search for, action or pass on sales opportunities to the Sales department 
• Personally meet and welcome regular guests and VIP guests and ensure rapport is established 

Benefits:

• Basic salary