Area General Manager – Digital Nomad Community Space (Ubud)

Are you a motivated and experienced individual with a passion for creating exceptional community and coworking experiences? Our client is searching for a talented Area General Manger to join the team immediately.  

The Area General Manager is responsible for all aspects of operations at the properties within their area, the day-to-day staff management, finance and members satisfaction. Should be an ambassador for the community brand, be a part of our community, provide leadership, strategic planning to all departments and ensure operational excellence and maximise our operational profits. Also will be responsible for managing the properties departmental management teams and overall property targets to deliver an excellent member experience.

Requirements:

• Bachelor or Master Degree in hotel management is preferred, or candidates who have the required experience in opening, managing and operating with a clear track record.
• 10 years experience in the hospitality industry, with significant international experience preferred. 
• 1-3 years of experience as a General Manager required. 
• Understanding of coliving and coworking markets are a big plus.
• The ideal candidate is a seasoned and highly intelligent hospitality industry professional with outstanding management skills and extensive hands-on experience. 
• Available to work when needed, including weekends, holidays, and nights.
• Excellent interpersonal communication and organisational skills to coordinate a variety of project activities with a strong attention to detail.
• Ability to communicate effectively, written or verbal, with a multitude of different stakeholders respectfully and appropriately.
• Addressing operational concerns and issues, monitoring overall stakeholder and constituent satisfaction.
• Developing and implementing operational procedures and policies.
• Critical thinking and problem-solving skills; ability to conduct research for special projects, respond timely to inquiries, and present clear and succinct written/oral briefings.
• Ability to work with details, confidential and time-sensitive issues.
• Good decision-making skills and response to high-pressure situations.
• Good English communication and listening skills.
• Ability to work under pressure, comfortable dealing with ambiguity and working independently.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills. 
• Detailed understanding of data administration and management functions (collection, analysis, distribution, etc).
• Proficient in MS Office 365 (Excel, Access, Word, etc.).
• Ability to work cross-functionally and be supportive to multiple team members.
• Passionate to learn and grow.

Responsibilities: 

• Oversees the operations of the entire property for Coliving, Coworking, F&B.
• Manage on-going profitability of the property, ensuring revenue and member satisfaction targets are met and exceeded.
• Ensure that monthly financial forecasts for Coliving, Coworking, Food & Beverage, Travel, Trainings, Events and all other departments are on target.
• Analysing P&L statements and reacting with impactful strategies based on findings.
• Prepare and monitor daily and monthly financial reports.
• Responsible for the preparation of the annual Operating Budget.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Overseeing and managing all departments and working closely with departmental managers on a daily basis.
• Foster member enthusiasm at the property
• Act as a final decision maker in hiring key staff.
• Ensure full compliance to SOP’s, policies, procedures and service standards.
• Conduct and respond to audits to ensure continual improvement is achieved.
• Responsible for legalisation, health & safety, fire regulations and that all legal requirements are met.
• Handling member complaints, and overseeing the service recovery procedures.
• Ensuring reviews will be answered accordingly and ratings on OTA’s stays on target.
• Take an active role in engaging our community through events and sparking conversations in our spaces and our online community platforms.
• Provide any other growth initiatives

Benefits:

• Salary base on experience + BPJS