A boutique luxury travel agency specialising in experiential and cultural trips throughout Indonesia for discerning high-end travelers is looking for an Operations Specialist to join their team.
The ideal candidate is a highly organised and customer-focused professional with a background in operations within the travel or hospitality industry. They excel in delivering exceptional end-to-end travel experiences by ensuring seamless coordination and understanding clients’ unique needs. With excellent communication and interpersonal skills, they build rapport with clients and stakeholders while efficiently managing operational challenges.
Requirements:
- Open to local candidates.
- Bachelor’s Degree in Business, Management, or a related field; Master’s Degree is a plus and highly valued.
- Full business proficiency in English is required; knowledge of a third language is a plus.
- Minimum 1-2 years of relevant work experience preferred, experience in the travel industry is advantageous. Recent graduates with strong motivation are encouraged to apply.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides), with the ability to leverage these tools for efficient operations.
- Excellent verbal and written communication skills to interact effectively with team members and clients.
- Strong attention to detail to ensure accuracy in reporting and documentation.
- Ability to analyse data and provide insights to improve operational efficiency.
- Ability to work collaboratively in a team-oriented environment, demonstrating flexibility and adaptability.
Responsibilities:
- Play a crucial role in delivering a seamless end-to-end travel experience for clients, ensuring high satisfaction and memorable journeys.
- Develop unique, bespoke itineraries tailored to clients’ preferences and interests, showcasing the best of Indonesia.
- Provide prompt and timely communication with clients, addressing inquiries and updates throughout the travel planning process.
- Oversee trip design, including payment processes and operational execution, ensuring all elements are well-coordinated and executed flawlessly.
- Handle bookings for accommodations, activities, and transportation, ensuring a smooth travel experience for clients.
- Establish and maintain strong relationships with partners, including hotels, tour operators, and activity providers, to enhance service offerings.
- Collaborate with the team to identify opportunities for improving service delivery and operational processes.
- Foster a culture of flexibility and creativity, contributing to the overall success of the agency.
Benefits:
- Salary according to experience
- BPJS
- A global team with extensive experience in business and travel
- Continuous support and training from day one
- Competitive compensation package
