Operational Manager (Seminyak)

Are you a young, energetic, multi-talented individual searching for a new exciting opportunity? One of Bali’s leading restaurant and nightclub venues is searching for an Expat Operational Manager to join their team immediately. The ideal candidate has strong knowledge of F&B and is able to work efficiently in a fast-paced environment. You will be responsible for the venue in the absence of the General Manager.

Requirements:

• Expat candidates only
• College degree in F&B, hotel or restaurant management is preferred
• Minimum 6-8 years’ work experience in restaurant operations with hands-on experience in managing 3-5 restaurant
• Experience using relevant technology and equipment
• Experience in reporting and emergency planning
• Excellent communication and interpersonal skills
• Outstanding organization and leadership skills
• Committed and reliable

Responsibilities:

• Be in charge for the overall quality control in all departments; observe, control and correct service quality of waiters and hostesses, bar & kitchen on a daily basis. ·
• Work closely with the Manager to ensure correct stock levels are available from central distribution area, to assist the operational Food and Beverage team
• Champion a training culture within the Food and Beverage team to ensure succession planning, and a culture that exceeds the very best the industry has to offer
• Plan, communicate and execute trainings for various departments, also supervise and monitor each Head of departments executed trainings and results
• Complaint management: handle daily complaints, summarize and analyze monthly complaint data ( online and at the venue) and take actions to handle each issue involving each involved department.
• Check status of ongoing projects and control proper quality, hygiene and safety standards.
• Maintain close, professional, effective links with all external contractors
• Assist the FB Director/ Head Chef with managing Health & Safety and Food Hygiene, ensuring there is strict compliance with all legislation
• Collate and disseminate food safety alerts when appropriate and be responsible for ensuring departmental compliance with the group health and safety policy
• Manage the external food hygiene consultant, and the resulting reports
• Work with the Security Manager to deliver an effective loss prevention scheme
• Department representative for Special Events, working each special event as the departmental duty manager across planning and delivery
• Assist in the planning and implementation of new ideas and menu specifications each season
• Consistently review products delivered to ensure KPIs are met and take up any shortcomings with suppliers
• Provide constant leadership, counselling, advice and feedback to their peers

Benefits:

• Salary according to experience + 30 days annual leave and health insurance