Membership Director – Hospitality Group (Jakarta)

  • Full Time
  • Jakarta
  • Posted 3 weeks ago
  • Deadline Required: September 28, 2024

A luxury lifestyle hospitality group with offices in Singapore and Bali is looking for a Membership Director for a new members only venue in Bali to join their team immediately. 

The Membership Director will be responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures the brand remains the community of choice for the region’s most dynamic and engaged individuals. You will oversee Membership, Culture, and Partnerships. 

The ideal candidate will be a visionary leader who excels in forming and managing teams dedicated to enhancing membership engagement, curation, and retention.  

Requirements : 

  • Open for Local and Expat candidates.
  • Minimum of five years of previous relevant experience in a related field, demonstrating technical expertise and analytical acumen.
  • Fluent in English with proficiency in spoken and written communication.
  • An organised and innovative thinker with a strong attention to detail.
  • Clear and established credibility in the arts and culture sector.
  • A passion for delivering exceptional lifestyle and hospitality experiences.
  • Curiosity and dedication to understanding consumers and brand building.
  • Strong problem-solving skills with the ability to analyse issues and propose effective solutions.
  • Demonstrated passion for hospitality, and lifestyle industries.
  • Entrepreneurial spirit, comfortable with uncertainty, and willing to take calculated risks.
  • Excellent communication skills, both written and verbal, capable of clear and concise communication across all levels of an organisation.
  • Creativity combined with practicality, openness to new ideas, and adventurous spirit.
  • Driven by a desire for continuous improvement and a strong focus on achieving goals.
  • Proven ability to collaborate effectively across different functions within an organisation.

Responsibilities :

MEMBERSHIP ACQUISITION AND ENGAGEMENT ACROSS THE NETWORK

  • Define a membership acquisition strategy in Jakarta and align the membership and culture teams to targets and execution. This includes setting and managing annual and ongoing budgets.
  • Overall accountability of community metrics:

o Membership growth/acquisition.

o Memberships cancellations.

o Community engagement and desirability (determined by twice-annual members survey).

o New Club pre-launch acquisition and engagement, including Founding Member Tier of membership.

  • Ensure membership community demographics remain in line with Group ambition.
  • Overall leadership of Membership committees. Ensuring effective engagement and empowerment, including community curation and screening of all applicants.

 

NETWORK-WIDE CULTURAL PROGRAMMING

  • Define cultural calendar and programming strategy with on-ground managers aligned to the pillars and with key topics in mind, which will alter from location to location. This includes annual and ongoing budget setting/management.
  • Work alongside marketing teams to ensure rationale, timely planning, effective execution, marketing prioritisation, and quality evaluation of all activations.
  • Overall accountability for member engagement in a cultural calendar of programming that is optimised across the network, amplified as fully as appropriate, and sensitive to cultural nuance.
  • Be an arbiter of taste and trends to ensure always pushing boundaries and at the forefront of popular culture in a way that’s relevant to its member base.
  • Ensure seamless member/consumer communication across Special Projects.
  • Ensure programming remains in line with Group ambition.
  • A principal decision-maker in major sponsorship/brand collaboration opportunities, brought in-house or agency partners alike.

 

PARTNERSHIP

  • Sourcing new brand partnerships and sponsorship opportunities that align with the Group’s business objectives and strategy.
  • Negotiating contract terms to secure sponsorship deals with clients.
  • Negotiating contract terms with brand partners to ensure mutually beneficial partnership terms for those without commercial value, including but not limited to barter exchange deals like members’ perks and product sponsorship.
  • Grow revenue and increase brand awareness through developing business opportunities and co-marketing initiatives.

 

MEMBERSHIP AND CULTURAL TEAM LEADERSHIP

  • Team leadership, including robust career planning, KPI setting, regular check-ins and reviews.
  • Ensure a balance of commercially profitable and reputation/community-enhancing initiatives (often at odds with each other). This requires careful management of commercially minded teams and culture/editorially minded teams.
  • Managing effective Sales teams while maintaining brand guardianship as we enter new cities and projects.

 

Benefits: 

Competitive salary according to experience + commission scheme 

Career growth 

Standard government benefits 

Kitas for expatriates

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