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Expat Sales Membership Manager – Hospitality Group (Canggu)

  • Full Time
  • Canggu
  • Posted 3 weeks ago
  • Deadline Required: July 7, 2024

A luxury lifestyle hospitality group is looking for an Expat Sales Membership Manager for a new hospitality venue to join their team immediately. 

The role will lead membership acquisition, engagement and retention in a fun and high-performing environment. This role will give you the opportunity to build relationships with the industry leaders and rising stars who make up our membership base. You will play a key role in forming the company culture and looking after members’ experience and community management.

The ideal candidate will be responsible for new member acquisition through guiding all general leads through the entire sales cycle, from the creation of creative and innovative membership sales and marketing plans, prospecting, through to member onboarding to CRM throughout the member lifecycle. Use of membership and sales data to identify trends and lead generation opportunities is critical. This role will  report to the Director of Community & Culture.

 

Requirements : 

  • Open for Expat candidates.
  • Bachelor’s Degree in Hospitality Management, Business Administration, Marketing, or a related field; advanced degree preferred.
  • Proven experience in membership management, community engagement, and event planning within the hospitality, private club, or luxury lifestyle sector.
  • Exceptional interpersonal skills with the ability to build rapport and establish lasting relationships with members, staff, and external stakeholders.
  • Strong leadership abilities with a track record of effectively leading teams and driving results in a dynamic and fast-paced environment.
  • Strategic thinker with a creative mindset and a keen eye for detail.
  • Excellent communication skills, both written and verbal, with the ability to articulate ideas clearly and persuasively.
  • Demonstrated passion for delivering unparalleled service and creating memorable experiences for discerning clientele.
  • Proficiency in relevant software applications, including membership management systems, CRM platforms, and event planning tools.
  • Flexibility to work evenings, weekends, and holidays as required to accommodate club events and member activities.

 

Responsibilities :

Sales Operations Management 

  • Ensure Membership Acquisition Team KPIs are fulfilled:
    • Sales leads data research & outreach is completed on a daily basis. 
    • Tours and calls to hit volume targets.
    • Prospective member tours converted to new membership sales.
    • Customer Acquisition Cost within budget (ENT).
    • Pipeline targets are hit monthly.
    • Sales lead platform is updated on a weekly basis.
  • End-to-end management of all pipeline related sales initiatives.
  • Proactively identify new sales opportunities on- and off-site.
  • Create and execute new membership sales and marketing plans, and new initiatives.
  • Work closely with other departments’ teams to streamline member and prospective member communication.
  • Report on sales trends, challenges, acquisition data insights and evolving member needs and align with the marketing and sales strategy.
  • Ensure prospective member profile notes are populated daily and are accessible by anyone else with member feedback touchpoint.
  • Work closely with marketing on relevant automation and membership marketing collateral development.

Member Engagement & Retention

  • Ensure new member onboarding process is streamlined and relevant data is recorded in CRM platform.
  • Create and implement strategies to engage members actively. This may involve analysing member behavior, preferences, and feedback to tailor engagement initiatives.
  • Maintain regular communication with members through various channels such as emails, newsletters, social media, and events. Ensure that communication is personalised, relevant, and timely.
  • Provide support to members by addressing their queries, concerns, and complaints promptly. Establish processes for handling member inquiries effectively.
  • Gather feedback from members through surveys, focus groups, and other methods. Analyse feedback to identify areas for improvement and implement changes to enhance member satisfaction.
  • Organise events, workshops, and programs designed to engage members and foster a sense of community. Collaborate with other departments to develop relevant and appealing content.
  • Work closely with other departments to align member engagement initiatives with overall organisational goals. Collaborate on cross-functional projects to enhance the member experience.
  • Utilise CRM systems to maintain accurate member records, track interactions, and segment members based on demographics, behavior, and preferences.

The need for flexibility 

  • An essential part of this role is to be flexible with the needs of the membership, club and business, and to be willing to work outside ‘office hours’. The company club operates across multiple sites, at night, weekends and holidays; as does our dedication to the membership experience. Your rota may reflect this, and is mandatory when required. 

 

Benefits: 

Competitive salary according to experience + commission  

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