Customer Care – School for Digital Business (CANGGU)

Are you a highly- driven individual with a passion for customer service? A school for digital business is looking for a Customer Care to join their team immediately. The ideal candidate is responsible for Handling customer requests and all correspondence. 

Requirements : 

• Local candidate only. 
• Good telephone manner 
• Possess strong communication skills.
• Strong verbal communication skills in the English and Indonesia language
• Willingness to interact daily with customers from a wide range of cultures and backgrounds
• Must be comfortable working independently and making minor decisions without direct supervision
• Good sense of organization and keen attention to detail
• Knowledge of customer service best practices and desire to participate in trainings and professional development
• Ability to perform well in a fast-paced working environment

Responsibilities :

• Handling all customer requests 
• Handling all correspondence from WhatsApp chat and email 
• Handle incoming phone calls 
• Following up with any clients that visited the page but did not register / transact within 24 hours 
• Attend a weekly meeting with the Company Director to go through the weekly enquiries 
• Basic reporting needs 
• Be able to answer any client query with ease and smooth communication as per the FAQ sheet 
• Learn the various courses that the campus will be offering 

Benefits: 

Salary according to experience + BPJS